Your data

Request account deletion

You can request deletion of your Tuntiva account and personal data even if you no longer have the app installed.

How to submit a request

1. Email arongame.studio@gmail.com from the address associated with your Tuntiva account.
2. Use the subject “Tuntiva account deletion request”.
3. State whether you want to delete only your user account or also a customer organisation that you own.
4. If you cannot email from the registered address, explain this in the message. We will use a proportionate alternative verification process.

Email deletion request

What happens next

1. We acknowledge the request and verify identity and, for an organisation request, authority.
2. We identify data controlled by Tuntiva and data controlled by an employer or customer organisation.
3. We complete eligible deletion without undue delay, normally within 30 days. We will explain if applicable law permits an extension.
4. We confirm completion or explain any data that must be retained and why.

Data that is deleted

Depending on the request and the user's relationship to a customer organisation, deletion can include:

• Tuntiva login credentials, active sessions and connected Google account link;
• profile image and account preferences;
• personal support communications that are no longer needed;
• customer organisation content where an authorised owner validly terminates and requests deletion of the whole organisation.

Data that may be retained

Some records cannot always be erased immediately:

• working-time, payroll-related, advance and audit records controlled by an employer and required by employment, accounting, tax or legal-claims rules;
• minimal security records needed to investigate fraud, abuse or unauthorised access;
• records required to demonstrate legal compliance or resolve disputes;
• residual encrypted backup copies, which may remain for up to 90 additional days before being overwritten.

Where full deletion is not lawful, access is restricted and identifiers are removed or minimised where appropriate. For employer-controlled records, contact your employer as the data controller; Tuntiva will assist it with verified requests.

Google account access

Deleting Tuntiva does not delete your Google account. You can also remove Tuntiva from your Google Account's third-party connections. Removing the Google connection alone does not delete records that already exist in Tuntiva, so submit the request above if you also want Tuntiva data deleted.

Contact

Account deletion and privacy: arongame.studio@gmail.com
General support: arongame.studio@gmail.com

More information is available in the Privacy Policy.